How long does shipping take?
Orders are processed within 1–3 business days, while delivery usually takes 5–15 business days, depending on your destination.
Can I track my order?
Yes. Every order includes a tracking number that becomes active within 24–72 hours after shipment.
Can I change or cancel my order?
Yes, but only before your order enters processing. Once preparation has begun, changes or cancellations can no longer be guaranteed.
What payment methods do you accept?
We accept all major credit and debit cards along with other secure payment methods available during checkout.
Do you ship internationally?
Yes. Valtiro proudly ships to customers in many countries around the world.
What if my package arrives damaged?
Please contact us within 48 hours of delivery and include clear photos of the product and packaging so we can resolve the issue promptly.
What if my tracking hasn't updated?
Tracking updates may take up to 72 hours after shipment. If there is still no movement after this period, please contact our support team.
Do I have to pay customs fees?
International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the customer.
Are your products true to size?
Yes. Our garments are designed to offer a comfortable and elegant fit. Please review the Size Guide before placing your order.
How can I contact Valtiro?
You can reach us anytime by email at valtiro@outlook.com or by phone at +39 389 600 3193 during our business hours.